Post by account_disabled on Mar 10, 2024 1:24:26 GMT -5
Increasingly demanding, consumers do not want to waste time and expect a quick and satisfactory response. A CX Trends 2021 survey reveals how long customers are willing to wait for a response. The number of consumers who want to be served within 10 minutes rose from 35% in 2020 to 53% in 2021, when they get in touch through messaging apps. See the graph below: pasted image 0 ChatGuru Source: CX Trends 2021 If you want to meet customer expectations and guarantee sales, ChatGuru's chatbots will help you. With our technology, your company can interact with several customers at the same time, providing immediate responses and speeding up the resolution of calls, nurturing these leads and taking them through the sales funnel. For you to understand better, our bots are capable of understanding and responding to a wide variety of customer questions. Virtual agents scan the customer's request, match it with information available to them, and then identify the customer's intent: that is, what they are trying to accomplish. For example, a hotel customer's intentions might include “make a reservation,” “change reservation date,” “order room service,” or “upgrade room.
After identifying intent, the chatbot responds with a script intended to resolve the customer's issue. It is worth noting that, if the chatbot cannot understand a question or does not have the necessary resources to respond appropriately, a human professional will be contacted. This way, your service team is focused on more complex and strategic matters. The result is a customer who feels heard about their needs and a company that optimizes the work of its employees. Check out HERE how simple it is to register intentions on the ChatGuru platform. 4. Qualify your leads ChatGuru's chatbot Brazil Phone Number Data platform has the potential to optimize the customer experience and boost online lead generation. All this while qualifying these contacts. Because they are communicative, always available and adapt according to the different stages of the customer journey, our chatbots are an excellent tool for qualifying your leads. With ChatGuru, you structure and separate your WhatsApp contacts taking into account the stage of the sales funnel where they are located, and you can also create personalized stages for your service flow.
Thus, our chatbot will nurture these contacts, offering accurate service and helping your sales team manage these leads. 5. Create reports As your ChatGuru chatbot interacts with customers, it collects consumption, behavior and evaluation data. Using our technology, it is also possible to carry out satisfaction surveys and request feedback. This information is all collected and forwarded to a system, from where you can extract reports. At ChatGuru, this information can be used to create periodic and fully customizable reports. You can choose whether you want to receive the data via email or WhatsApp, in addition to defining the criteria based on, creating practicality for your monitoring. When analyzed, this information collected from the interactions of your ChatGuru bot can lead to the identification of the most frequent calls, which causes the lead to convert more and which items are most searched for. You can also discover which points are where there is greater customer evasion and, thus, act to reverse this behavior, improving the user experience. In other words, with ChatGuru it is easier to map out the next steps in your marketing, sales and communication strategy.
After identifying intent, the chatbot responds with a script intended to resolve the customer's issue. It is worth noting that, if the chatbot cannot understand a question or does not have the necessary resources to respond appropriately, a human professional will be contacted. This way, your service team is focused on more complex and strategic matters. The result is a customer who feels heard about their needs and a company that optimizes the work of its employees. Check out HERE how simple it is to register intentions on the ChatGuru platform. 4. Qualify your leads ChatGuru's chatbot Brazil Phone Number Data platform has the potential to optimize the customer experience and boost online lead generation. All this while qualifying these contacts. Because they are communicative, always available and adapt according to the different stages of the customer journey, our chatbots are an excellent tool for qualifying your leads. With ChatGuru, you structure and separate your WhatsApp contacts taking into account the stage of the sales funnel where they are located, and you can also create personalized stages for your service flow.
Thus, our chatbot will nurture these contacts, offering accurate service and helping your sales team manage these leads. 5. Create reports As your ChatGuru chatbot interacts with customers, it collects consumption, behavior and evaluation data. Using our technology, it is also possible to carry out satisfaction surveys and request feedback. This information is all collected and forwarded to a system, from where you can extract reports. At ChatGuru, this information can be used to create periodic and fully customizable reports. You can choose whether you want to receive the data via email or WhatsApp, in addition to defining the criteria based on, creating practicality for your monitoring. When analyzed, this information collected from the interactions of your ChatGuru bot can lead to the identification of the most frequent calls, which causes the lead to convert more and which items are most searched for. You can also discover which points are where there is greater customer evasion and, thus, act to reverse this behavior, improving the user experience. In other words, with ChatGuru it is easier to map out the next steps in your marketing, sales and communication strategy.